Below are some of the key links and bits of information you need to complete the game. We always do our best to make sure you have everything you need and we hope the below is just a reminder for you. We would suggest rereading the opening letter from the main character within the game, which will contain more information about the story and include the correct ID codes and URLs you need to use.

Go to The Vault | Go to The Clues

Puzzle ID

The ID to access the vault is contained within the opening letter from the main character within the game. This may be a unique ID specific to your game, or it may be a default ID. If you are having difficulty getting into the vault with the ID in your game, then you can use the default ID below.

WRWHVSUE

Contents

Below is a list of game pieces.

Although we do our utmost to ensure there are no missing pieces, the games are packed by hand and occasionally, there will be a manual error. You can report a missing piece and access a digital copy with the link below. We hope this will allow you to continue to enjoy the game and we apologise for any inconvenience.

Cipher Bookmark
Code Postcard
Equipment List
Puzzle Path
Mission Briefing
Listen In
ID Card - November Birthday
ID Card - December Birthday
Gadget Guide
Keen Eye
Correspondence Card
UV Light Pen
Instruction Letter

Report & Access a Missing Piece

Answers

We would always suggest using the clues if you need them, so please visit the clues page via the link above. If you still can't solve the puzzles and break into the vault, then we include the complete set of answers, in the correct order, below. You can use these to enter the vault.

Reveal the answers

03
08
05
10
06
06
10
02
07

Further Notes

One of the pieces in this game gives you the order to enter the puzzle answers into the vault. The clues do not necessarily come in the correct order.

If you are having difficulty logging into the vault, then please try refreshing the page, clearing your cache or accessing the page via an incognito window on your browser. These are the most common causes of any issues.

FAQs

It says my passcode is incorrect, but I'm sure it is right.

Are you sure you have the correct passcode? You will see a green tick above each puzzle answer when you have them all correct.

If you have double-checked that your passcode is correct and you still can’t access your secret message, then get in touch with your ID code and we will look into it as quickly as possible.

Who has sent me this?

You will find out once you crack the puzzles and reveal the secret message. If the sender hasn’t revealed their identity in the message and you would like to know, then get in touch with the ID code on your letter and your name, and we will let you know who sent it.

Who has sent my child this game?

You can preview the secret message above to find out who has sent the Puzzle Post. If the sender hasn’t revealed their identity in the message and you would like to know, then get in touch with the ID code on your letter, the name on the Puzzle Post envelope, and we will let you know who sent it.

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