Orders, Shipping and Returns

UK Shipping Options

We offer FREE UK Delivery with Royal Mail Tracked 24 on all orders nationwide. Other UK shipping options include:. Although we can’t control delivery times, we hope it should be with you one working day after it has been shipped.Please contact us her

International Shipping Options

International Post is sent via DPD International and Royal Mail International Tracked as standard. Unfortunately, we are unable to ship to the EU. U.S. Shipping. Orders are sent via Royal Mail International Tracked and are delivered duty-paid. Meanin

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.To be eligible for a return, your item must be unopened and in the same condition that you received it. You’ll also need the receipt or proof

Can I specify a delivery date?

Unfortunately we can’t specify the day on which Post will arrive. However, if you are ordering a personalised game, we can add a sticker on the outside of the envelope saying ‘please don’t open me until [insert date]’. If you need this, please add th

When will my order be dispatched

We aim to send all post out within 2 working days of receiving your order. Once your order is wrapped, packed and waved off. you will get an email to confirm that it has been dispatched and you can follow the progress of your order through the tracki

Does someone need to be in for delivery?

No, all Post will fit through a standard letterbox, and won’t need to be signed for on delivery. In case you need to check, the adult puzzle is sent in an envelope 7 x 10 inches, and the children’s in an envelope 6.5 x 9 inches.

The tracking says my order has been delivered but I haven't received it

If you were unreachable, Royal Mail might have left your delivery with neighbours, in your safe location or at the Royal Mail delivery office, so we would recommend checking these locations first. If you have no luck, contact us here and we’ll be hap